00Support
How can we help?
Email support@profitpilot-ai.app for anything urgent. We answer within one business day. Most common questions are below.
How does ProfitPilot calculate true profit?
+
How does ProfitPilot calculate true profit?
+Per order, not per period. We subtract every real cost from revenue: refunds, COGS, shipping, transaction fees, returns, discounts, and a revenue-proportional share of your daily overhead expenses (GAAP allocation). Per-product P&L rolls up from the order-level data.
How accurate are the AI cost estimates?
+
How accurate are the AI cost estimates?
+Each estimate carries a confidence rating (low / medium / high) and a one-line reasoning. Estimates are starting points; nothing is treated as real until you confirm or override. The dashboard flags any product still on an unconfirmed estimate.
Can I import real costs instead of using AI?
+
Can I import real costs instead of using AI?
+Yes. CSV import is on every paid tier. Upload a file with SKU and Cost columns, ProfitPilot matches by SKU, shows you a preview, then saves only what you confirm.
Where does my data live?
+
Where does my data live?
+Postgres on Supabase (US-West), with row-level security so each merchant sees only their own rows. We pull product, order, and refund data from Shopify; that's the minimum required for profit calculation. We do not store payment information.
How do I uninstall? What happens to my data?
+
How do I uninstall? What happens to my data?
+Uninstall ProfitPilot from your Shopify admin like any other app. Within 48 hours, our GDPR webhooks delete every row associated with your store. For immediate deletion, email support@profitpilot-ai.app.
How does the Telegram bot work?
+
How does the Telegram bot work?
+Go to Settings → Connect Telegram inside the app. We generate a one-time link to our bot, you click it once, the bot answers your store-specific profit questions and sends daily briefings + margin alerts. Growth plan only.
Can I undo an AI recommendation?
+
Can I undo an AI recommendation?
+Yes. Every applied recommendation has a 48-hour undo window from the recommendation history view. Price changes that get reverted restore the original Shopify price automatically.
Which ad platforms do you sync?
+
Which ad platforms do you sync?
+Facebook, Google, TikTok, Pinterest, Snapchat, and Microsoft on Pro and Growth. Each connection pulls daily campaign spend by campaign.
What does the affiliate program pay?
+
What does the affiliate program pay?
+20% recurring commission for the life of every referral, paid monthly via PayPal after a 30-day fraud hold. No cap. Affiliate program details.
Does ProfitPilot work for stores under 30 days old?
+
Does ProfitPilot work for stores under 30 days old?
+Yes for cost tracking and manual entry. AI recommendations need 30 days of order data to generate, but ProfitPilot syncs 90 days of order history at install, so most established stores get recommendations on day one.
How long does setup take?
+
How long does setup take?
+About two minutes. The guided welcome flow imports your products, pulls 90 days of orders, and estimates costs. You can skip AI estimates and enter costs manually if you prefer.
Is there a free tier?
+
Is there a free tier?
+Yes. Free $0 forever covers 50 products and 100 orders per month with manual cost entry. You only pay if your store grows past that.
Still stuck?
Send a description of what you're seeing (with a screenshot if you have one) to support@profitpilot-ai.app. We typically respond within four hours during US business hours and within 24 hours otherwise.
For data deletion requests, see our Privacy Policy.